bupa.com Customer Satisfaction Survey 1) What country are you in? AfghanistanAland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua And BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia And HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCongo, The Democratic Republic Of TheCook IslandsCosta RicaCote D'IvoireCroatiaCubaCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland Islands (Malvinas)Faroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island And Mcdonald IslandsHoly See (Vatican City State)HondurasHong KongHungaryIcelandIndiaIndonesiaIran, Islamic Republic OfIraqIrelandIsle Of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People'S Republic OfKorea, Republic OfKuwaitKyrgyzstanLao People'S Democratic RepublicLatviaLebanonLesothoLiberiaLibyan Arab JamahiriyaLiechtensteinLithuaniaLuxembourgMacaoMacedonia, The Former Yugoslav Republic OfMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesia, Federated States OfMoldova, Republic OfMonacoMongoliaMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNetherlands AntillesNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorthern Mariana IslandsNorwayOmanPakistanPalauPalestinian Territory, OccupiedPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarReunionRomaniaRussian FederationRwandaSaint HelenaSaint Kitts And NevisSaint LuciaSaint Pierre And MiquelonSaint Vincent And The GrenadinesSamoaSan MarinoSao Tome And PrincipeSaudi ArabiaSenegalSerbia And MontenegroSeychellesSierra LeoneSingaporeSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia And The South Sandwich IslandsSpainSri LankaSudanSurinameSvalbard And Jan MayenSwazilandSwedenSwitzerlandSyrian Arab RepublicTaiwan, Province Of ChinaTajikistanTanzania, United Republic OfThailandTimor-LesteTogoTokelauTongaTrinidad And TobagoTunisiaTurkeyTurkmenistanTurks And Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUnited States Minor Outlying IslandsUruguayUzbekistanVanuatuVenezuelaViet NamVirgin Islands, BritishVirgin Islands, U.S.Wallis And FutunaWestern SaharaYemenZambiaZimbabwe(Not Specified)2) Are you a Bupa customer?Yes No 3) What sector do you work in?Journalism Healthcare Civil service Charity Finance Other (please specify) If you selected other, please specify:4) Generally, how often do you visit www.bupa.com?daily weekly monthly less than once a month my first visit today 5) What are the main reasons you visit www.bupa.com?To find information about the company To view news stories / press releases To view financial reports / information To find jobs / career information To get contact information To get information about a Bupa product or service Other (please specify) If you selected other, please specify:6) Which of the following sources led you to www.bupa.com today?Search engine Bookmark I typed URL Social media site, forum or blog Article or news story TV or press advertisement Recommendation Another Bupa website Other (please specify) If you selected other, please specify:7) Have you ever contacted Bupa?Yes No 8) If yes, did you contact Bupa byemail telephone 9) Please explain why you contacted Bupa10) Do you use other Bupa websites for information on Bupa? www.bupa-intl.comwww.bupa.com.auwww.bupalatinamerica.comwww.bupa.com.hkwww.bupa.co.thwww.bupame.comwww.maxbupa.comwww.bupa.com.cnwww.bupa.co.ukwww.sanitas.esscandinavia.ihi.comwww.bupa.co.nzwww.healthdialog.com11) In relation to the question above please describe what information you are looking for12) In general, how satisfied are you with the website?Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied 13) How easy do you find the website to use?Very easy Easy Neither easy nor hard Not easy Not easy at all 14) On a scale of 1 to 5 how regularly does the website meet your needs?1=Frequently5=Neverfrequently often sometimes seldom never 15) On a scale of 1 to 5 how would you rate the website to other corporate websites you have used?1=Excellent5=Poorexcellent good average fair poor 16) What content is important to you on a corporate website?Press releases Financial results Speeches and presentations General company information Points of view Job search Site search Career information Sustainability section Facts & figures Image gallery RSS feeds Video gallery PDF gallery / download Corporate governance information Contact information Downloadable brochures Links connecting to Facebook, Twitter, YouTube etc FAQs Graphing tools for financial reporting and sustainability data 17) How satisfied are you with the following content already provided on the website? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Media centre Media centre Very satisfiedMedia centre Somewhat satisfiedMedia centre Neither satisfied nor dissatisfiedMedia centre Somewhat dissatisfiedMedia centre Very dissatisfiedFinancial information Financial information Very satisfiedFinancial information Somewhat satisfiedFinancial information Neither satisfied nor dissatisfiedFinancial information Somewhat dissatisfiedFinancial information Very dissatisfiedCompany information Company information Very satisfiedCompany information Somewhat satisfiedCompany information Neither satisfied nor dissatisfiedCompany information Somewhat dissatisfiedCompany information Very dissatisfiedCareers section Careers section Very satisfiedCareers section Somewhat satisfiedCareers section Neither satisfied nor dissatisfiedCareers section Somewhat dissatisfiedCareers section Very dissatisfiedAdvancing Healthcare section Advancing Healthcare section Very satisfiedAdvancing Healthcare section Somewhat satisfiedAdvancing Healthcare section Neither satisfied nor dissatisfiedAdvancing Healthcare section Somewhat dissatisfiedAdvancing Healthcare section Very dissatisfiedOur commitments section Our commitments section Very satisfiedOur commitments section Somewhat satisfiedOur commitments section Neither satisfied nor dissatisfiedOur commitments section Somewhat dissatisfiedOur commitments section Very dissatisfiedContact information Contact information Very satisfiedContact information Somewhat satisfiedContact information Neither satisfied nor dissatisfiedContact information Somewhat dissatisfiedContact information Very dissatisfiedSite search Site search Very satisfiedSite search Somewhat satisfiedSite search Neither satisfied nor dissatisfiedSite search Somewhat dissatisfiedSite search Very dissatisfied18) Other comments on your satisfaction with the content?19) What additional content would you like to see on the current website?20) If you could change one thing with the website, what would it be?21) Any other comments about the website?
What country are you in?
Are you a Bupa customer?
What sector do you work in?
Generally, how often do you visit www.bupa.com?
Which of the following sources led you to www.bupa.com today?
Have you ever contacted Bupa?
Please explain why you contacted Bupa
Do you use other Bupa websites for information on Bupa?
In relation to the question above please describe what information you are looking for
In general, how satisfied are you with the website?
How easy do you find the website to use?
If you could change one thing with the website, what would it be?
Any other comments about the website?
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